Return & Cancellation Policy

Return Policy

Due to the nature of beauty, skincare, body care, hair care, oral care and personal care products, we only accept returns if the product is unused, unopened, sealed and in its original packaging.

Returns May Be Accepted If

• You received the wrong product.
• The product was damaged when received.
• A product is missing from your order.
• The product is unopened and the return request is made within 7 days of delivery.

Non-Returnable Items

For hygiene and safety reasons, opened, used, damaged-by-customer or unsealed products cannot be returned.

Products such as oral care, feminine care, baby care, skincare, body care and personal care items cannot be returned once opened.

Cancellation Policy

Orders can be cancelled only before dispatch. Once the order has been dispatched or handed over for delivery, cancellation may not be possible.

Damaged or Wrong Product

If you receive a damaged or wrong product, please contact us as soon as possible with the following details:

• Order number
• Product photo
• Packaging photo
• Short explanation of the issue

Refund or Exchange

After checking the issue, we may offer a replacement, exchange or refund depending on product condition and availability.